Privacy Policy
1. Introduction
Welcome to Oncy Realty ("Platform"). Your privacy is important to us.
Oncy Realty is a real estate marketplace owned and operated by OncyTech Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office in Noida, Uttar Pradesh, India.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access or use our website, mobile applications, and related services.
By using Oncy Realty, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Profile Photograph (optional)
- City and State
- Government ID or KYC documents (where applicable for verification)
Property Information
- Property title
- Property description
- Address and locality
- Property images and videos
- Pricing and specifications
Communication Data
- Messages exchanged through our in-app chat system
- Customer support communications
Payment Information
For premium listings or advertising services, payments are processed securely through our payment partners. We do not store your debit card, credit card, UPI PIN, or banking credentials.
Technical Information
We may automatically collect:
- IP Address
- Browser type
- Device information
- Operating System
- Cookies
- Usage analytics
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify buyers and sellers
- Publish property listings
- Enable communication between users
- Process premium subscriptions and featured listings
- Improve our platform and services
- Prevent fraud and fake listings
- Respond to customer support requests
- Send important account and service notifications
- Comply with legal obligations
4. Verification
To improve trust and reduce fraudulent activities, Oncy Realty may verify users through OTP, email verification, KYC documents, or other verification methods.
Verification does not constitute legal ownership verification of any property unless expressly stated.
5. Payments
Premium listings, featured properties, advertisements, and other paid services are processed securely through authorized payment gateways.
All payments, invoices, and GST invoices are issued by OncyTech Pvt. Ltd.
6. Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
You may disable cookies through your browser settings, although some features may not function properly.
7. Information Sharing
We do not sell your personal information.
We may share information with:
- Payment gateway providers
- Cloud hosting providers
- SMS and email service providers
- Government authorities when required by law
- Professional advisors or auditors where necessary
8. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission over the internet is completely secure.
9. User Responsibilities
Users are responsible for:
- Providing accurate information
- Maintaining account confidentiality
- Protecting login credentials
- Ensuring property information is genuine and lawful
10. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your account, subject to applicable legal and regulatory requirements.
11. Third-Party Services
Our platform may contain links to third-party websites or integrate with third-party services such as payment gateways, maps, analytics providers, or social media platforms.
We are not responsible for the privacy practices of those third parties.
12. Children's Privacy
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
13. Your Rights
Subject to applicable law, you may:
- Access your personal information
- Update or correct your information
- Request deletion of your account
- Withdraw consent where applicable
- Opt out of promotional communications
Requests may be submitted using the contact details below.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the revised "Last Updated" date.
Your continued use of the Platform constitutes acceptance of the updated Privacy Policy.